After multiple angry posts, they reported to have finally had their complaint resolved but plenty of others voiced a similar frustration with the telco optus' fb page has attracted angry customer complaintssource:facebook some claimed to have been misled and given services they didn't want, while others. I know, a $2 sim, so what but i must say that i really felt like customer care were not interested in helping and that they were really just reading off a script with no method of escalation how do i speak with (over the phone) an optus representative to discuss the details of my complaint thanks is advance. I must be the most frustrated customer ever i have spent over 6 hours trying to do a simple transaction as an existing loyal customer of the countless interactions with numerous optus employees in both stores and call centres, i canny get it done have been trying to lodge a complaint for days and. This is important, because it is almost impossible to lodge a complaint with optus – but more on that later by the time i did speak to one i was quite stressed this saga had gone on long enough and in my view optus should have been bending over backwards to keep the customer satisfied i was rather. Hailey louise johnston optus i am extremely upset to resort to posting in a public forum in an attempt to get some advice about issues i've been trying to resolve since last week i have visited optus stores, phoned customer service and contacted complaints multiple times fsee more 3 january 21 at 9:58pm remove.
The ombudsman releases a snapshot of the number of complaints about telephone and internet services for residential and small business customers each quarter customers of telecommunication giants telstra and optus account for the highest number of complaints, with both increases both telcos. Why does optus not list an email address that people can use for problems or complaints, or suggestions, but instead ask customers to use snail mail, ie, post a letter wake up optus, this is the 21st century, provide an email address, and change your attitude try looking at things from the customers. Last quarter, telstra had attributed its rise in complaints to the process of moving a significant number of customers from traditional fixed-line broadband onto national broadband network (nbn) services -- something that vodafone does not yet have to contend with as it is not launching nbn services until.
Start a new complaint if you have made a complaint to your telecommunications service provider and it is unresolved, you can lodge a complaint with us online have any relevant information handy when you lodge your complaint, for example, dates of important events and names of people you have spoken to start a new. Isp's that regularly receive complaints are in no particular order: telstra, optus, dodo, iinet, internode, tpg and many others, but we could generalise with probably after hours of endless conversations to customer service reps located in overseas call centres and multiple modem reboots, people are. In statements provided to sbs world news, optus says it has a number of options for customers to have their complaints addressed while vodafone attributed the rise to a range of general administrative matters and telstra said a key driver was customers moving to the nbn it has 52 per cent of the nbn.
One of australia's largest telcos will be forced to compensate 45,000 customers after the consumer watchdog found it had short-changed them on prepaid services over two years optus must now track down and contact affected customers, offering up to $50 in refunds or additional services to make up for. Telecommunications industry ombudsman home_page the telecommunications industry ombudsman provides an independent dispute resolution service for telephone and internet complaints.
If you're not satisfied with the response from your telco, you can contact the telecommunications industry ombudsman - the tio is a free third-party dispute resolution service for both consumer and small business customers who have an issue with their internet or telephone service the ombudsman has. I am really frustrated with optus' customer service i have been a customer of optus for my postpaid mobile plan as well as mobile broadband, and. The australian competition and consumer commission has accepted a court enforceable undertaking from optus mobile pty limited agreeing to compensate customers following an investigation into concerns that optus was providing less data than advertised to consumers the undertaking relates to.